Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.trendhack@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.trendhack@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.trendhack@gmail.com.

Return & Refund Policy

Effective Date: September 11, 2026

Business Name: Trendhack

At Trendhack, we curate the latest viral and trending products to bring innovation straight to your doorstep. Because we partner with global fulfillment centers to source items efficiently, our return and refund policy is structured to protect our operations while ensuring clarity and fairness for our customers.

1. The Trendhack 14-Day Evaluation Window

You have 14 calendar days from the exact date your tracking status shows "Delivered" to inspect your item and request a return. If 14 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange. Time flies when you're keeping up with trends, so make sure to check your package promptly!

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: Unused, unworn, and in the exact same condition that you received it.

  • Packaging: Must include all original manufacturer packaging, tags, instructions, and protective seals. Items returned without original packaging or showing signs of use will be rejected.

  • Exclusions: Due to hygiene, safety, and rapid inventory turnover, sale items, clearance products, personalized goods, and intimate/sanitary items are strictly non-refundable and final sale.

3. Return Shipping & Restocking Logistics

Because Trendhack operates on a decentralized global supply model, returning an item is not as simple as dropping it off around the corner.

  • Customer Responsibility: You are entirely responsible for paying for your own shipping costs for returning your item. Shipping costs are strictly non-refundable.

  • Tracking Requirement: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we assume no liability for packages lost in transit by carrier services.

  • Restocking Fee: To cover the handling, inspection, and restocking overhead associated with global logistics, all approved returns are subject to a 15% restocking fee, which will be automatically deducted from your final refund amount.

4. Damaged, Defective, or Wrong Items

We inspect our inventory before dispatch, but transit mishaps happen. If you receive an item that is genuinely defective, damaged upon arrival, or fundamentally incorrect:

  • You must notify us via email at info.trendhack@gmail.com. within 48 hours of delivery.

  • You must attach clear, high-resolution photographs or a short video showing the damage or the incorrect item, alongside the original shipping label.

  • Failure to report damages or defects within this 48-hour window voids any claim for a replacement or refund, as it falls outside our carrier claim windows.

5. Refund Processing

Once your return is received, inspected, and approved by our quality control team at our fulfillment hub, your refund will be processed. A credit will automatically be applied to your original method of payment within 7 to 10 business days. Please note that financial institutions and credit card companies often take additional processing time to post the funds to your account.

6. Chargebacks and Payment Disputes

Initiating an unauthorized chargeback or payment dispute through your bank or credit card company instead of following Trendhack's formal return procedure is a violation of our terms of service. If a chargeback is filed while an item is in transit, or outside the scope of our return guidelines, we reserve the right to submit this policy, along with delivery confirmation logs, to your financial institution to contest the dispute.

7. Contact Us

For any questions regarding our return process, or to initiate an eligible return request, reach out to our support team at info.trendhack@gmail.com.

What kind of trending products are you selling right now? If you need a shipping policy or terms of service tailored to match this one, just let me know.